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Our partner is seeking an experienced and dynamic Head of Section - Patient Experience to join its expanding healthcare network in Dubai.
This is an excellent opportunity for an accomplished healthcare operations professional to take on a leadership role overseeing patient access services across facilities and directly contribute to an exceptional, patient-centred healthcare experience.
This is an integrated academic healthcare system bringing together care, learning, discovery and giving, with its Patient First promise at the heart of its services. Its network currently spans 6 hospitals, 26 health centres and 21 medical fitness centres, supported by more than 9,400 healthcare professionals.
The Opportunity
As Head of Section - Patient Access, you will lead and oversee patient access operations across its facilities, ensuring that patients experience efficient, seamless and high-quality access to healthcare services.
You will play a key role in optimizing registration, appointment scheduling and admission processes, while ensuring data accuracy, operational efficiency and revenue cycle integrity.
Key Responsibilities
• Lead and oversee patient access operations across its facilities.
• Ensure efficient and patient-friendly registration, scheduling and admission processes.
• Establish and maintain high standards for data accuracy and integrity.
• Monitor patient access performance, identify operational gaps and implement improvement initiatives.
• Support revenue cycle integrity by ensuring accurate patient information, eligibility and registration processes.
• Develop and monitor operational KPIs and service performance metrics.
• Ensure compliance with organizational policies, regulatory requirements and healthcare standards.
• Work collaboratively with clinical, administrative, financial and operational teams to improve patient flow and experience.
• Lead, develop and support patient access teams, fostering a culture of accountability, service excellence and continuous improvement.
• Promote Patient First values throughout all patient access processes.
Knowledge and Skills Required
• Computer literate in using Excel, Word, Access, etc. The knowledge of Salama will be highly valuable
• Deep understanding of healthcare systems, patient engagement, and process improvement methodologies.
• Excellent leadership and team management skills, with the ability to motivate, coach, and develop staff.
• Exceptional communication skills, both written and verbal, in English and Arabic.
• Experience managing a 24/7 front desk operation in a high-pressure environment.
• Proven ability to manage cross-functional teams and influence organizational change.
• Knowledge of healthcare regulations and accreditation standards related to patient care and experience.
• Proven experience in managing front desk operations, preferably in a large healthcare system or hospital environment.
• Strong analytical and problem-solving skills, with the ability to prioritize and manage multiple tasks.
• Strong knowledge of patient satisfaction metrics, benchmarks, and performance.
Package & Benefits
The position offers a highly attractive international package, which includes:
• Tax-free salary
• Annual leave
• Annual air ticket
• Medical insurance
• Relocation support
• Visa sponsorship
• Family benefits, where applicable
•Education support for eligible dependants, where applicable
• Opportunities for professional development and career progression
Benefits and package details are subject to the final employment offer and Dubai Health's applicable policies.
Qualification Requirements
REQUIRED
Degree/Diploma Obtained:
Bachelor Degree
Program of Study:
Healthcare Administration
Business Administration
Health Information Management, or a related field
Years of Experience
8 to 10 years
Type of Experience
Healthcare setting
REQUIRED
Degree/Diploma Obtained:
Master's Degree
Program of Study
Healthcare Administration
Business Administration, or a related field
Years of Experience
3 years
Type of Experience
Supervisory responsibilities
Head of Section - Patient Experience
J895169 
Dubai 
Dubai USD66K
- USD91.2K / Year
Our partner is seeking an experienced and dynamic Head of Section - Patient Experience to join its expanding healthcare network in Dubai.
This is an excellent opportunity for an accomplished healthcare operations professional to take on a leadership role overseeing patient access services across facilities and directly contribute to an exceptional, patient-centred healthcare experience.
This is an integrated academic healthcare system bringing together care, learning, discovery and giving, with its Patient First promise at the heart of its services. Its network currently spans 6 hospitals, 26 health centres and 21 medical fitness centres, supported by more than 9,400 healthcare professionals.
The Opportunity
As Head of Section - Patient Access, you will lead and oversee patient access operations across its facilities, ensuring that patients experience efficient, seamless and high-quality access to healthcare services.
You will play a key role in optimizing registration, appointment scheduling and admission processes, while ensuring data accuracy, operational efficiency and revenue cycle integrity.
Key Responsibilities
• Lead and oversee patient access operations across its facilities.
• Ensure efficient and patient-friendly registration, scheduling and admission processes.
• Establish and maintain high standards for data accuracy and integrity.
• Monitor patient access performance, identify operational gaps and implement improvement initiatives.
• Support revenue cycle integrity by ensuring accurate patient information, eligibility and registration processes.
• Develop and monitor operational KPIs and service performance metrics.
• Ensure compliance with organizational policies, regulatory requirements and healthcare standards.
• Work collaboratively with clinical, administrative, financial and operational teams to improve patient flow and experience.
• Lead, develop and support patient access teams, fostering a culture of accountability, service excellence and continuous improvement.
• Promote Patient First values throughout all patient access processes.
Knowledge and Skills Required
• Computer literate in using Excel, Word, Access, etc. The knowledge of Salama will be highly valuable
• Deep understanding of healthcare systems, patient engagement, and process improvement methodologies.
• Excellent leadership and team management skills, with the ability to motivate, coach, and develop staff.
• Exceptional communication skills, both written and verbal, in English and Arabic.
• Experience managing a 24/7 front desk operation in a high-pressure environment.
• Proven ability to manage cross-functional teams and influence organizational change.
• Knowledge of healthcare regulations and accreditation standards related to patient care and experience.
• Proven experience in managing front desk operations, preferably in a large healthcare system or hospital environment.
• Strong analytical and problem-solving skills, with the ability to prioritize and manage multiple tasks.
• Strong knowledge of patient satisfaction metrics, benchmarks, and performance.
Package & Benefits
The position offers a highly attractive international package, which includes:
• Tax-free salary
• Annual leave
• Annual air ticket
• Medical insurance
• Relocation support
• Visa sponsorship
• Family benefits, where applicable
•Education support for eligible dependants, where applicable
• Opportunities for professional development and career progression
Benefits and package details are subject to the final employment offer and Dubai Health's applicable policies.
Qualification Requirements
REQUIRED
Degree/Diploma Obtained:
Bachelor Degree
Program of Study:
Healthcare Administration
Business Administration
Health Information Management, or a related field
Years of Experience
8 to 10 years
Type of Experience
Healthcare setting
REQUIRED
Degree/Diploma Obtained:
Master's Degree
Program of Study
Healthcare Administration
Business Administration, or a related field
Years of Experience
3 years
Type of Experience
Supervisory responsibilities
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