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Healthcare Improvement Program Manager -- Center for Patient Experience and Staff Engagement

Healthcare Improvement Lead Center for Patient Experience & Staff Engagement


We are seeking a proactive and results-driven Healthcare Improvement Program Manager to spearhead quality enhancement initiatives within the Center for Patient Experience and Staff Engagement. This role is key to implementing and managing programs that advance healthcare delivery, improve patient satisfaction, and boost staff engagement.

You will collaborate closely with cross-functional teams to develop data-driven strategies, monitor program outcomes, and ensure continuous improvement across clinical and operational workflows. Your leadership will be essential in fostering a culture of excellence, innovation, and accountability, directly impacting the quality of care and workplace environment.

This is an exciting opportunity to lead transformative healthcare programs in a mission-focused organization committed to elevating both patient and staff experiences.

Key Duties

1.Develops programs which deliver sustained longer term improvements based on comprehensive analysis of HMC strategies and objectives.
2.Ensures alignment of programs with CHI objectives.
3.Establishes processes and procedures to facilitate program management and project accomplishments.
4.Develops program plans, bringing together information on projects, resources, timescales, monitoring and control.
5.Oversee multiple system redesign and service delivery improvement projects.
6.Manage and direct project support staff attached to individual projects.
7.Deliver projects according to a standardized project management framework and pre-determined timelines to ensure integration of projects and systems.
8.Ensure that programs are integrated into hospital business plans and service delivery operations.


Package and Benefits

  • 100% Tax Free Salary
  • Housing & Transportation
  • 45 days annual leaves
  • 7 days casual leaves
  • 14 days sick leaves
  • Joining tickets and Repatriation tickets only
  • End of Service Benefits

Key Skills and Qualifications

Education: Bachelors Degree


Experience: 8 years in projects out of which 3 years in Managing Healthcare Projects.



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